SHIPPING & RETURNS

SHIPPING POLICY

All orders over $100 will receive free shipping. Orders under $100 will either be hand delivered by us, or we will use UPS to deliver your items. Our goal is to provide you with quick turnaround times, however we are a made to order company and at times we experience short delays in receiving products that we handmake right here in Tehachapi.

RETURN AND REFUND POLICY

1. Returns & Refunds (7-Day Policy)

You may return any item for a full refund within 7 days of receiving your order.
Returns within this period are completely free of charge—we cover return shipping costs.
Items must be unworn, unwashed, and in their original condition with tags attached.
To initiate a return, contact us at [Insert Email] with your order number and reason for return.

2. Returns After 7 Days

After 7 days, returns will not be accepted.
We do not offer refunds, exchanges, or store credit for returns requested beyond the 7-day window.

3. Non-Returnable Items

The following items cannot be returned:

Items marked as final sale or clearance
Custom or personalized products
Gift cards

4. Processing Your Refund

Refunds will be processed within 5-7 business days after we receive your returned item.
Refunds are issued to the original payment method used for purchase.
If the refund is not received within the expected time, please contact your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery for a replacement or full refund.

6. How to Initiate a Return

To start a return, please email us at [Insert Email] with:

Your order number
The item(s) you want to return
A brief reason for the return

Once approved, we will provide you with a prepaid return shipping label.

7. Contact Us

If you have any questions about our return and refund policy, feel free to contact us at:

📧 Email: ttownclothingco@gmail.com
📍 Address: Tehachapi, California